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작가정보
저자 배성기 (裵成基)
| 약 력 |
단국대학교 경영학 박사 (서비스경영 전공)
現 브릿지협동조합 이사장
現 한국민간위탁경영연구소 소장
現 단국대학교 경영학과 외래교수
現 서울시 민간위탁분야 계약심사 전문위원
現 송파구 민간위탁 운영평가 위원
現 한국상하수도협회 공공하수도 관리대행성과평가 위원
現 가천대학교 사회적기업과고용관계연구소 비상임 선임연구원
現 에코아이 지속가능경영연구소 비상임 소장
現 한국종합경제연구원 비상임 연구위원
現 현대산업경제연구원 비상임 연구위원
前 서울연구원 초빙부연구위원
前 고용노동부 잡월드(Job World) 건립·운영 자문위원
前 한국산업연구소 연구팀장
| 주요 연구수행실적 |
· 서남물재생센터 민간위탁 관리방안 연구(2016, 서울시)
· 서울도시금속회수센터(SR센터) 원가계산 및 관리방안 컨설팅(2015, 서울시)
· 기상레이더센터 통합유지보수 타당성 조사 용역(2015, 기상청)
· 화성시 민간위탁 제도 개선 및 지침 수립 연구용역(2015, 화성시)
· Eye vil 시설운영 관리방안 연구(2015, 대구시)
· 2014년 선도산림경영단지조성사업 사업비 정산 용역(2015, 5개 산림조합)
· 효율적 민간투자방식 연구용역(2015, 횡성군)
· 용인시 민자 하수처리시설 운영비 원가산정 연구용역(2015, 용인시)
· 우정사업 환경변화에 맞는 우편취급국 수수료 개편방안 연구용역(2015, 미래창조과학부, 우정사업본부)
· 복권 판매수수료 원가분석 연구(2015, 기획재정부)
· 음식물류폐기물 자원화시설 민간위탁 운영비용 원가산출 및 경영평가용역(2015)
· 2015년 광교테크노밸리 통합관리 원가조사용역(2014, 경기중소기업종합지원센터)
· 고마 민간위탁성과 및 서비스 수준 평가 용역(2014, 공주시청)
· 천안시 중계펌프장 민간위탁관리 원가계산용역(2014, 천안시)
· 코리아디자인센터 임대료산정 연구용역 계약(2014, 한국디자인진흥원)
· 영양볼링장 민간위탁 타당성 연구(2014, 영양군)
· 세종시 공동구 운영관리 타당성검토 및 원가분석 용역(2014, 세종시)
· 횡성 베이스볼 테마파크 운영방안 연구용역(2014, 횡성군)
· 운정 자동집하시설 민간위탁 원가용역(2014, 파주시청)
· 단양군 위생처리장 (분뇨처리시설) 관리대행제 도입타당성 연구(2014, 단양군)
· 우편집중국 운영 외부위탁 수수료 산정 및 편익분석 연구용역(2014, 미래창조과학부 우정사업 본부)
· 우리나라 복권판매점의 적정 규모 및 합리적 모집 방안, 적정 수수료 등에 관한 연구(2013, 기획재정부 복권위)
· 사회적경제 활성화를 위한 공공조달시장 자원조사 연구(2013, 서울시사회적경제지원센터)
· 파주시 하수도 원인자부담금 원가산정 연구 (2013, 파주시)
· 용문체육센터 민간위탁 연구 (2013, 양평군)
· 승강기 안전관리 위임위탁 업무 운영체계 개선방안 연구 (2013, 안전행정부)
· 스포츠센터 원가 계산 및 및 SLA 평가 (2013, 파주시)
· 농공단지 폐수처리시설 민간위탁 방안 (2013, 부안군)
· 공공하수도시설 책임대행제 기본계획 수립 (2013, 단양군)
· 고마복합문화센터 민간위탁 방안 (2013, 공주시)
· 파주시 운정신도시 자동집하시설 제척지구 민자사업 제안서(2013, 엔백) 외 다수
| 주요 저술실적 |
저서 : 지방자치단체 사회적가치 구현을 위한 공공조달 프레임워크
민간위탁조례 및 계약관리 방안
민간위탁 원가산정
민간위탁 서비스 평가
정부원가계산 이론과 실제
전국 민간위탁 운영현황 분석(2011, 2013, 2014, 2015, 2016)
지방자치단체 민간위탁 운영관리메뉴얼 Ⅰ,Ⅱ,Ⅲ권
관광시설 민간위탁 서비스 경영
전국 민간위탁 운영현황 분석
하수처리시설 민간위탁 서비스 평가
공공하수도시설 민간위탁 서비스 경영
생활폐기물 수집·운반 및 처리시설 민간위탁 서비스 경영 등
번역 : OECD 정부기능 및 정부서비스 민간위탁 외 4권
논문 : 상수도시설 운영사무 민간위탁 방안 등 2개
발표 : 한국생산관리학회, 한국구매조달학회, 한국관광경영학회 등 다수
저자 김상원 (金相元)
| 약 력 |
경기대학교 관광대학 관광경영학과 졸업(관광학사)
일본 릿쿄(立敎)대학교 관광학연구과 석사과정 졸업(관광학석사)
경기대학교 일반대학원 관광개발학과 박사과정 졸업(관광학박사)
現 정화예술대학 관광학부 교수(항공서비스 전공)
現 한국민간위탁경영연구소 전문위원(관광분야)
現 한국문화관광학회 이사
現 한국관광연구학회 이사
現 한국동북아관광학회 회원
現 한국지역경제학회 회원
前 한국종합경제연구원 학술연구실장
前 경기대학교, 배재대학교, 안양대학교, 우송대학교, 세종대학교 외래교수
前 대원과학대학, 안양과학대학, 동서울대학, 극동정보대학 외래교수
前 시티넷 투어 일본팀 주임
| 주요 연구수행실적 |
오산시 환경수도 만들기 중장기 계획
농촌 신문화공간조성사업-충남 서산시
SH공사 임대주택 종합발전계획
LH공사 경기지부 전세임대주택 실태조사
국토해양부 육상폐기물 실태조사
부산시청 고객만족도(내부/외부/정책고객) 조사
대한적십자사 지방이전계획
의왕도시공사 공개채용 대행 용역(신규직)
의왕도시공사 공개채용 대행 용역(계약직)
| 주요 저술실적 |
한일 테마파크 공간의 디즈니 정신 수용에 관한 비교 연구(1998)-세종대학교 호텔관광경영
논문집 : 일본 유원지 역사에 관한 일고찰(1998)-한국관광학회 단양국제학술대회 학회지
제주도 방문 전후 이미지 차이(2000)-한국관광학회 학술발표대회 논문
워터파크 사례연구(2000)-한국관광학회 학술발표대회 논문
관광지로서 독도의 가치(2002)-한국관광학회 학술발표대회 논문
한국 유원지 역사에 관한 일고찰(2004)-한국문화관광학회 국제학술발표대회 논문
학점은행제 관광관련학과 교과목의 비판적 고찰(2006)-한국문화관광학회 국제학술대회 발표
논문 : 관광관련 자료의 일본어 표기 오류(2009)-한국호텔외식경영학회 학술발표대회 논문
가요가사 내 여행의 의미(2011)-동북아관광학회 학회지
윈터스 지수평활법을 이용한 제주도 관광객 수요예측(2011)-한국지역경제학회 학회지
역서 : 포스트 테마파크(2000, 2004, 2007, 일신사, 공저)
저서 : 기초일본어(형설출판사, 2004, 공저)
관광일본어(일신사, 2005, 공저)
관광학(대왕사, 2007)
가요가사로 읽는 여행(대왕사, 2011)
저자(글) 김혜진
저자 김혜진 (金惠珍)
| 약 력 |
동아대학교 국제관광학과 졸업(경영학학사)
동아대학교 일반대학원 관광경영학과 석사과정 졸업(경영학석사)
동아대학교 일반대학원 관광경영학과 박사과정 졸업(관광학박사)
現 한국민간위탁경영연구소 선임연구원
前 한국산업관계연구원 주임연구원
| 주요 연구수행실적 |
「횡성군 효율적 민간투자방식 연구용역」
「미래창조과학부, 우정사업본부 우정사업 환경변화에 맞는 우편취급국 수수료 개편방안 연구용역」
「횡성군 횡성 베이스볼 테마파크 운영방안 연구용역」
「파주시 운정 자동집하시설 민간위탁 원가용역」
「음식물류 폐기물 자원화시설 민간위탁 운영비용 원가산출 및 경영평가 용역」
「고마민간위탁 성과평과 및 서비스 수준 평가 용역」
「고마복합센터 민간위탁 효율적 운영방안 연구」
「코리아디자인센터 임대료 산정 연구용역」
「사회적 경제 활성화를 위한 공공조달시장 자원조사 연구」
「파주시 공동구 운영관리 타당성 검토 용역」
「파주시 스포츠센터 원가계산 및 SLA 평가 용역」
「용문국민체육센터 민간위탁 연구」외 다수
| 주요 저술실적 |
논문 : 패밀리레스토랑의 쿠폰이 태도와 구매의도에 미치는 영향(2004)
관광스토리텔링의 구성요소가 관광목적지 매력지각, 브랜드 자산, 브랜드 가치에 미치는 영향(2010)
목차
- 1편 관광시설
1장 관광시설의 의의 ······································································································· 3
1절 관광시설의 개념 ·······························································································································5
2절 관광시설의 특징 ·····························································································································10
3절 관광시설의 역할 ·····························································································································12
4절 관광시설의 역사 ·····························································································································14
2장 관광시설의 운영 현황 ···························································································· 34
1절 관광시설 분류에 따른 운영 현황 ·································································································34
2절 관광시설 민간위탁 운영현황 ·········································································································74
제2편 민간위탁
3장 민간위탁 제도의 분석 ···························································································· 89
1절 민간위탁의 이론적 배경 ················································································································89
2절 민간위탁의 법 제도적 배경 ········································································································115
4장 민간위탁 추진 절차의 검토 ················································································· 123
1절 민간위탁 추진 절차 ·····················································································································125
2절 해외 민간위탁 추진 절차 사례 ···································································································128
제3편 민간위탁 조례 및 계약
5장 민간위탁 조례 제정 ····························································································· 135
1절 조례의 정의 및 제정 과정 ··········································································································133
2절 관광시설 민간위탁 표준조례안 검토 ··························································································143
3절 관광시설 민간위탁 운영관리 지침 ···························································································164
4절 분야별 민간위탁 조례 운영현황 ·································································································175
5절 관광시설 민간위탁 조례 사례 ·····································································································179
6절 민간위탁 조례에 관한 질의회신 사례 ························································································185
6장 민간위탁의 계약 ··································································································· 191
1절 계약의 정의 ··································································································································190
2절 계약의 형태 및 방법 검토 ··········································································································195
3절 낙찰제의 종류 ·······························································································································203
4절 업체 평가기준의 이해 ··················································································································208
5절 민간위탁을 위한 관광시설 계약방안 결정 ················································································217
6절 민간위탁 입찰참가자격 결정 ·······································································································218
7절 관광시설 민간위탁기간 결정 ·······································································································220
8절 관광시설 위탁비 지급방안 결정 ·································································································224
9절 관광시설 단독계약 및 공동계약 결정 ························································································226
10절 관광시설 민간위탁 계약현황 ····································································································231
11절 민간위탁 계약관련 지적 사항 ··································································································233
7장 입찰서류 작성 ······································································································ 249
1절 입찰공고문 ····································································································································246
2절 과업지시서 ····································································································································253
3절 제안요청서 ····································································································································259
4절 위·수탁계약서 ·····························································································································263
제4편 민간위탁 운영대가 산정
8장 민간위탁 원가계산 이론 ······················································································ 279
1절 민간위탁 운영원가 산정의 개요 ·································································································283
2절 민간위탁 운영원가 산정 이론 ·····································································································288
3절 민간위탁 원가계산 관련법령 ·······································································································311
4절 관광시설 원가계산 방법 ··············································································································327
5절 관광시설 민간위탁 원가계산 과정 ·····························································································336
6절 정부지출관련 감사원 지적사항 ···································································································338
9장 민간위탁 사용료 산정 ·························································································· 343
1절 민간위탁 사용료의 개요 ··············································································································341
2절 민간위탁 사용료 산정 관련법령 ·································································································349
3절 민간위탁 사용료 산정방법 ··········································································································358
4절 관광시설 민간위탁 사용료 산정과정 ··························································································366
5절 관광시설 민간위탁 운영대가 산정 사례 ····················································································368
10장 계약금액 조정제도 ····························································································· 395
1절 계약금액 조정제도 ·······················································································································392
2절 물가변동 시 계약금액 조정 ········································································································393
3절 설계변경 시 계약금액 조정 ········································································································398
4절 기타 계약내용 변경 시 계약금액 조정 ······················································································400
11장 변동 상황 예측기법 ··························································································· 406
1절 민감도 분석 ··································································································································403
2절 시나리오 분석 ·······························································································································405
12장 계약심사규정의 이해 ························································································· 412
1절 계약심사제도의 개요 ····················································································································409
2절 용역계약심사 ·································································································································417
3절 계약심사 관련 문의내용 ··············································································································423
제5편 민간위탁 서비스 평가
13장 공공서비스 평가의 의의 ···················································································· 431
1절 공공서비스 평가의 의의 ··············································································································429
2절 평가의 배경 ··································································································································434
3절 평가의 목적 ··································································································································439
14장 민간위탁 서비스 평가의 의의 ··········································································· 445
1절 민간위탁 서비스 평가의 의의 ·····································································································443
2절 민간위탁 서비스 평가의 목적 ·····································································································445
3절 민간위탁 서비스 평가의 배경 ·····································································································449
4절 민간위탁 서비스 평가의 방향 ·····································································································454
5절 민간위탁 서비스 평가의 절차 ·····································································································457
6절 민간위탁 서비스 평가의 효과 ·····································································································462
15장 민간위탁 서비스 평가 방법 ··············································································· 467
1절 민간위탁 서비스 평가의 기법 ·····································································································465
2절 민간부문의 평가방법론 ················································································································472
3절 종합성과 평가 방법론 ··················································································································486
16장 민간위탁 서비스 평가체계 개발 ········································································ 493
1절 평가의 개요 ··································································································································491
2절 평가의 방법 ··································································································································493
3절 평가의 절차 ··································································································································497
4절 평가지표 개발 ·······························································································································498
5절 평가결과 조치 ·······························································································································512
6절 관광시설 민간위탁 서비스 평가 ·································································································518
7절 관광시설 평가 사례 ·····················································································································520
17장 민간위탁 평가의 효율적 활용 방안 ··································································· 535
1절 평가지표의 효용성 확대 ··············································································································533
2절 평가결과의 효율적 활용 방안 ·····································································································538
참고문헌 및 색인 ········································································································ 549
출판사 서평
국내 모 지자체의 경우 관광 및 문화예술시설을 민간위탁하였으나, 차기년도 운영예산 미확보로 인해 민간위탁을 계약해지하게 되어 예산의 낭비 및 의회 지적, 시민들의 질타를 받게 되었습니다. 이러한 실패 사례에서 보듯이 지자체에서 민간위탁을 성공적으로 수행하게 되면, 예산의 절약과 공공서비스의 효율성을 제고할 수 있지만, 실패 시 많은 예산의 손실과 낭비 및 공공서비스에 대한 시민의 불신을 나을 수 있어 담당 공무원들은 관광시설 민간위탁 업무 수행시 많은 어려움을 겪습니다.
「KCOMI 통계 2015 민간위탁 운영현황분석Ⅰ- 지방자치단체」에 따르면 2013년도 전국 지자체 일발회계 세출예산서 민간위탁금(307-05) 중 문화 및 관광이 6.89%로 사회복지(48.78%), 환경보호(28.21%)에 세 번째로 높게 나타났습니다. 하지만 이처럼 관광시설의 민간위탁은 공공서비스 분야 중 높은 비율을 차지하고 있는데 반해, 사회복지 및 환경보호 분야에 비하여 관련 서적 및 연구, 업무 매뉴얼이 미미한 실정입니다. 「관광시설 민간위탁 서비스경영」은 이러한 상황 속에서 국내에서는 처음으로 해당 분야 전반에 대하여 포괄적으로 다루어 실무에 관한 다양한 정보를 제공하고 있습니다.
관광시설은 관광을 위한 편익을 제공하는 시설로, 관광자원에 부가된 것이 관광대상이 되거나 그 자체가 관광대상이 되기도 합니다. 관광시설은 공항 ㆍ 항만 ㆍ 철도 등 육해공의 교통시설, 상하수도 및 쓰레기처리시설 등의 환경위생시설, 전화 ㆍ 방송 등의 통신시설을 망라하는 관광기반 시설은 물론, 숙박 ㆍ 휴게 ㆍ 안내시설 등을 총망라한 여행관계시설 등을 포괄하는 시설입니다.
이상의 관광시설은 영업목적으로 기업이 경영하는 것이 대부분이고, 가장 유효한 방향으로 충분히 조정, 정비되어야 하며, 인적서비스 문제도 관광시설을 효과적으로 운영하는데 중요한 요소가 됩니다. 예전에는 행정관청이 직접 관광시설을 운영하였으나, IMF구제금융을 받은 시점인 1998년 김대중 정부 시절 국가적 경제난을 타결하기 위해 공공조직의 경량화를 통해 저렴한 행정비용(Cost-less)으로 행정서비스를 효율적으로 공급하고, 전문적인 시설관리의 경우 재정과 기술인력 확보를 위해 민간기업에게 위탁을 하게 되었습니다.
그러나 민간위탁제도가 도입된 지 18년의 시간이 흘렀음에도 불구하고, 민간위탁제도를 운영하는 많은 지자체에서는 민간위탁을 왜 하는지에 대한 의구심을 갖거나, 직접적으로는 다양한 측면에서의 효과성에 대한 비판적 시각을 견지하고 있습니다. 또한 신문과 방송에서 감사원 감사 및 국민권익위원회에서 민간위탁 운영상의 문제점을 지적하고 있습니다.
관련 종합적인 문제들이 지자체의 다양한 민간위탁 사무별로 문제가 되어 이슈화가 되었고, 지방자치단체의 문제점, 위탁기업의 문제점 등이 거론되고 있습니다. 이는 앞으로도 계속 문제화될 것으로 판단됩니다. 이를 위해서는 이러한 상기와 같은 문제점을 개선하기 위해서는 많은 시간을 가지고 분야별 연구가 이루어져야 할 것입니다.
앞으로 민간위탁 운영방향은 지방자치단체가 방향성만을 제시하고, 실제적인 민간위탁 제공서비스의 운영비용 절감, 고객만족도, 서비스개선전략, 지속발전 가능한 전략수립 및 실행에 대한 모든 노력은 민간위탁기업이 해야 할 것입니다. 감독기관은 이를 위해 평가를 어떻게 할 것인가에 역량을 집중하여야 할 것입니다.
한국민간위탁경영연구소는 관광시설 민간위탁서비스의 향후 나아가야 할 방향성 제시와 관광시설의 민간위탁 서비스경영의 효율성 향상을 위해 본 도서를 출판하였습니다.
기본정보
ISBN | 9788997582198 |
---|---|
발행(출시)일자 | 2015년 09월 18일 |
쪽수 | 564쪽 |
크기 |
183 * 258
* 36
mm
/ 1671 g
|
총권수 | 1권 |
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