| ISBN | 9781118004357(1118004353) |
|---|---|
| 쪽수 | 208쪽 |
| 언어 | English |
| 크기 | 161 * 234 * 0 (mm) |
| 제본형태 | Hardcover |
| 삽화유무 | 삽화있음 |
| 총권수 | 1권 |
| 리딩지수 Level | General Adult |
책소개
이 책이 속한 분야
Many leaders perceive interruptions in their days as annoying and troublesome. However, the authors see interruptions and other incidental points of contact as opportunities to promote the organization's values, purpose, and agenda. They go further to suggest that the most powerful and long-lasting effects of skilled leadership take place in such informal moments--not in the formal, scripted, and often elaborately staged presentations where leaders attempt to energize and inspire their employees, shareholders, and customers. Doug Conant is known from moving The Campbell Soup Company from poor to great by valuing the moment-by-moment contact he had with the people who were capable of restoring greatness to the company. The intersection of the leader, the other(s), and the issue is the TouchPoint.
The authors maintain that the four essential components of TouchPoint preparation are (1) the head, (2) the heart, (3) the hands, and (4) touch. One of the most valuable uses of a leader's time is the constant preparation of the leader's cognitive circuitry, emotional maturity, orientation for action, and sensitivity to the wants and needs of others. Reading, researching, reflection, and practice all combine to prepare leaders to make the most of TouchPoints, no matter how spontaneous and incidental they might be.
Instead, leadership can be seen as a sequence of hundreds, even thousands of moments in time--each one packed with potential to help individuals learn, apply, and align their sense of purpose, personal values, and agendas with the corporate sense of purpose, values, and strategic agenda of the organizations they serve. The authenticity of an individual leader and that leader's purpose, values, and agenda are tested, re-tested, and confirmed or compromised during every informal or incidental interaction that takes place between leaders and those they lead.
TouchPoints speaks to the theory and craft of leadership, promoting a balanced presence of rational, authentic, active, and wise leadership practices. Leadership mastery in the smallest and otherwise ordinary moments can transform aimless lethargy in individuals and entropy in organizations into focused energy--one magical moment at a time.
The authors maintain that the four essential components of TouchPoint preparation are (1) the head, (2) the heart, (3) the hands, and (4) touch. One of the most valuable uses of a leader's time is the constant preparation of the leader's cognitive circuitry, emotional maturity, orientation for action, and sensitivity to the wants and needs of others. Reading, researching, reflection, and practice all combine to prepare leaders to make the most of TouchPoints, no matter how spontaneous and incidental they might be.
Instead, leadership can be seen as a sequence of hundreds, even thousands of moments in time--each one packed with potential to help individuals learn, apply, and align their sense of purpose, personal values, and agendas with the corporate sense of purpose, values, and strategic agenda of the organizations they serve. The authenticity of an individual leader and that leader's purpose, values, and agenda are tested, re-tested, and confirmed or compromised during every informal or incidental interaction that takes place between leaders and those they lead.
TouchPoints speaks to the theory and craft of leadership, promoting a balanced presence of rational, authentic, active, and wise leadership practices. Leadership mastery in the smallest and otherwise ordinary moments can transform aimless lethargy in individuals and entropy in organizations into focused energy--one magical moment at a time.
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원서번역서 내용 엿보기
일상의 숨은 기회를 찾아서 성과로 만드는 리더십을 일깨우는 『터치포인트』. 이 책은 연이은 미팅과 이메일, 전화로 점철되는 만남과 관게 속에서 보다 효율적으로 일할 수 있는 ‘터치 포인트’를 발견하여 활용하도록 이끌어준다. 업무를 올바르게 처리하는 기준과 상대의 마음을 움직이는 진정성, 일을 추진하는 능력을 바탕으로 삼아 위기에 빠진 프로젝트, 팀, 회사를 회생시킬 것을 촉구한다.
목차
Editor's Note.
Foreword.
Preface.
1 The Power of TouchPoints: The Action Is in the Interaction.
2 The Commitment to Mastery: The Choice Is Yours.
3 Use Your Head: The Commitment to Inquiry.
4 Use Your Heart: The Commitment to Reflection.
5 Use Your Hands: The Commitment to Practice.
6 Mastering the Touch: How Can I Help?
CODA.
Recommended Reading.
Acknowledgments.
About the Authors.
Index.
Foreword.
Preface.
1 The Power of TouchPoints: The Action Is in the Interaction.
2 The Commitment to Mastery: The Choice Is Yours.
3 Use Your Head: The Commitment to Inquiry.
4 Use Your Heart: The Commitment to Reflection.
5 Use Your Hands: The Commitment to Practice.
6 Mastering the Touch: How Can I Help?
CODA.
Recommended Reading.
Acknowledgments.
About the Authors.
Index.
교환/반품/품절안내
※ 상품 설명에 반품/교환 관련한 안내가 있는 경우 그 내용을 우선으로 합니다. (업체 사정에 따라 달라질 수 있습니다.)
| 반품/교환방법 | 마이룸 > 주문관리 > 주문/배송내역 > 주문조회 > 반품/교환신청 , [1:1상담>반품/교환/환불] 또는 고객센터 (1544-1900) ※ 오픈마켓, 해외배송주문, 기프트 주문시 [1:1상담>반품/교환/환불] 또는 고객센터 (1544-1900) |
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| 반품/교환가능 기간 | 변심반품의 경우 수령 후 7일 이내, 상품의 결함 및 계약내용과 다를 경우 문제점 발견 후 30일 이내 |
| 반품/교환비용 | 변심 혹은 구매착오로 인한 반품/교환은 반송료 고객 부담 |
| 반품/교환 불가 사유 |
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| 상품 품절 | 공급사(출판사) 재고 사정에 의해 품절/지연될 수 있으며, 품절 시 관련 사항에 대해서는 이메일과 문자로 안내드리겠습니다. |
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